IT Service Desk

CCS-logo
Common Components System

support.ccs@rne.eu

CI support will be delivered by the CI service provider and the Common Components General Manager.



For telephone enquiries please call:

+43 1 907 62 72 25

Service Desk opening hours on working days:
Monday - Thursday:     
09:00 - 16:00
Fridays: 09:00 - 15:00

Service Desk for users (functional and technical administrators)

  • Helpdesk
  • Remote support for installation
  • Operational support

Incident Desk
  • Single point of contact for incident and production defects/bugs
  • Incident tool(s) to report incidents or production defects/bugs accessible via the Internet
  • Remote support, including access to the system that has to be supported

This Incident Desk is available 24 hours/day, 7 days/week. It may be called in case of an incident caused by the Common Interface software that blocks a systems operation.




Access to software patches (if necessary for critical errors)

Access to a dedicated FTP server will be provided, where software patches can be downloaded.




Access to new releases

Access to a dedicated FTP server will be provided, where new releases can be downloaded.




Access details

Access details concerning the service desk, incident desk and ticketing tool for the Common Interface will be provided on registration (see User Agreement).